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We strive to ensure that all of our customers are completely satisfied, and it is our hope that you truly are.
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WARRANTY & RETURNS
RETURNS, EXCHANGES, WARRANTY, AND PAYMENT POLICIES:
Any product you purchase from GelBlaster Battle is covered by our straight-forward Returns & Warranty Policy. From the day you receive your order you are covered by our Returns & Warranty policy for 90 days!
If you received a product that ended up being defective or changed your mind within the first 14 days? We'll provide a return shipping label for you to send your products in like-new, unopened, and/or unused condition back to us.
After the first 14 days you can still send your products back by taking your box to your local post-office or UPS/FedEx location. We even offer a discounted return shipping label.
Anything returned to us in unopened or like-new condition with all parts, accessories, tags, labels, etc. is eligible for a refund for the cost of the products if returned within the 90 day period.
RETURNS & WARRANTY POLICIES DETAILS:
Our Customer Service team is happy to help resolve any issues you may have been experiencing with your purchases from GelBlasterBattle.com. The following are important notes about returning any Gel Blaster for refund, store credit, warranty repairs, or exchanges. Please carefully review all the information below before proceeding with your return.
An RMA # is required for all returns. To obtain an RMA # please request one from our contact page.
The 90 day returns and warranty policy starts at the date of delivery.
All warranty related returns will be inspected by our technicians to determine warranty coverage.
Return requests are answered in the order they are received. Please allow 1-3 business days for our customer service team to process your return request.
All returns are subject to inspection by our returns department before being processed. Returns that are missing the factory packaging, are not returned in new condition, opened or used consumables, or show signs of abuse may be subject to a minimum 15% restocking fee.
The following will void your warranty and ability to return an item:
Attempting to disassemble, upgrade, repair, or alter the product in any way. This includes the removal of the orange tip, any warning/safety labels or markings, or other state/city compliant markings for any Gel Blasters on all orders to and from the state of California (or others that may require them).
Due to the nature and use of gel blaster toy gun external damage and/or wear and tear is not covered under warranty of any product.
Batteries that are not charged using a smart charger are not covered under warranty. A smart charger is required to safely charge all batteries.
Use of LiPO/LiFE/Li-Ion or any other high voltage/current batteries in guns not specifically advertised by the manufacturer as "LiPO, LiFE, or LiION-Ready".
Garments or Tactical Gear/Apparel that is soiled or missing it's original tags. Soiled garments or those with tags removed will not be accepted under any circumstance and can be returned to the buyer at the buyer's expense. We will attempt to contact you via the email address provided on the order. If we are unable to get a response, any items that cannot be returned or are refused by the customer will be treated as abandoned and will be discarded by our staff without issuing a refund.